Terms & Conditions

1. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

SOUTHERN LIGHT COUNTRY HOUSE is a business in the tourism industry that offer accommodation.

2. USAGE
Persons using the SOUTHERN LIGHT COUNTRY HOUSE website for any accommodation bookings, or any reason whatsoever, subject themselves to the terms and conditions and privacy policy of SOUTHERN LIGHT COUNTRY HOUSE as set out below. The SOUTHERN LIGHT COUNTRY HOUSE website is intended to provide the user with information, products and services. SOUTHERN LIGHT COUNTRY HOUSE expressly reserves the right, in its sole and absolute discretion, to alter or amend any criteria or information set out in this website without notice. Nothing on this website shall be construed as an offer by SOUTHERN LIGHT COUNTRY HOUSE to you, the user, it is merely an invitation to do business.

3. COPYRIGHT AND OWNERSHIP
Copyright 2004 SOUTHERN LIGHT COUNTRY HOUSE, 24 Hohenort Avenue, Constantia, South Africa. SOUTHERN LIGHT COUNTRY HOUSE hereby authorizes you to view this website only. In terms of the Copyright Act 98 of 1978, the content of this web site is the sole and exclusive property of SOUTHERN LIGHT COUNTRY HOUSE and may not be reproduced, distributed, or altered, whatsoever, or made accessible to third parties. Users may download, view and print content from this site for private and non-commercial purposes only if it bears the logo of this company. All moral rights of SOUTHERN LIGHT COUNTRY HOUSE and its employees and agents are reserved. In addition, this site is copyright under the Berne Convention and no part of this site may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the manager.

4. INTELLECTUAL PROPERTY RIGHTS
All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of SOUTHERN LIGHT COUNTRY HOUSE and as such are protected from infringement by local and international legislation and treaties.

5. ELECTRONIC COMMUNICATIONS
When a user visits www.southern-light.com or sends e-mails to www.southern-light.com , that user consents to receiving communications from SOUTHERN LIGHT COUNTRY HOUSE electronically and agrees that all agreements, notices, disclosures and other communications sent by SOUTHERN LIGHT COUNTRY HOUSE satisfies any legal requirements, including but not limited, to the requirement that such communications should be “in writing”.

6. PAYMENT OPTIONS ACCEPTED
All prices are inclusive of VAT at 14% in South African Rands (ZAR). Payment in approved currency will be accepted at the rate of exchange of the bankers of SOUTHERN LIGHT COUNTRY HOUSE at the time of the receipt of payment, which must be completed 2 days after acceptance of reservation. Any shortfall resulting in exchange fluctuations will be for the account of the customer. Payment may be made via Visa or Master Card, American Express or by bank transfer into the SOUTHERN LIGHT COUNTRY HOUSE bank account, the details of which will be provided for on request.

7. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is ZAR (South African Rand)

8. DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of e-mail (for example booking number / booking voucher/ Invoice). Bookings are only confirmed if we are provided with valued Credit Card details and a Deposit or 100% upfront payment.

9. RETURN AND REFUND POLICY
The provisions of goods and services by SOUTHERN LIGHT COUNTRY HOUSE is subject to availability. In cases of unavailability, SOUTHERN LIGHT COUNTRY HOUSE will refund the client in full within 30 days. Cancellation of orders will attract a 10% administration fee.

10. CANCELLATION POLICY
A cancellation policy will come into effect when you as a client cancel a paid reservation. Written proof of cancellation and reason must be provided to SOUTHERN LIGHT COUNTRY HOUSE. 31 and more days prior to arrival 100% of deposit refunded, less 10% administration fees. 30 days to 11 days prior to arrival no refund of deposit. 10 days and less prior to arrival or no shows, the full accommodation price for your booking will be charged to your credit card. In the event of an early departure (for what ever reasons) you will be still liable for the full payment of the booking you or a person on your behalf has made with Southern Light Country House.We also reserve the right to give away the booking incases of a “no-show” or a late arrival, and the client will not be refunded for their booking as stated above.

We advice our guest to take out a travel insurance.

11. CUSTOMER PRIVACY POLICY
SOUTHERN LIGHT COUNTRY HOUSE shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, personal information shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf Should this site collect private information from users, such information shall not be disclosed to any third party unless agreed upon between the user and SOUTHERN LIGHT COUNTRY HOUSE or through due legal process. Users agree that SOUTHERN LIGHT COUNTRY HOUSE may, from time to time communicate with users.

12. CREDIT CARD ACQUIRING AND SECURITY
All credit card details are to be send via fax only.

13. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by SOUTHERN LIGHT COUNTRY HOUSE separately from card details.

14. FRAMING
No person, business or web site may frame this site or any of the pages on this site in any way whatsoever.

15. SPIDERS AND CRAWLERS
No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of SOUTHERN LIGHT COUNTRY HOUSE.

16. HYPERLINKS
No person, business or web site may link to any page on this site without the prior permission of SOUTHERN LIGHT COUNTRY HOUSE. Hyperlinks and reciprocal links provided on this site to non- www.southern-light.com sites, are provided as is, and SOUTHERN LIGHT COUNTRY HOUSE does not necessarily agree with, edit or sponsor the content on such web pages.

17. DISCLAIMER
With the exception to sections 43(5) and 43(6) of the Electronic Communications and Transactions Act 25 of 2002, neither SOUTHERN LIGHT COUNTRY HOUSE nor any of its agents or representatives shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, reliance on, or the inability to access, use or rely on either the service content, content of the website or the website itself or any functuality thereof, or of any linked website, even if SOUTHERN LIGHT COUNTRY HOUSE is expressly advised thereof. SOUTHERN LIGHT COUNTRY HOUSE makes no representations or warranties, implied or otherwise, that the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. SOUTHERN LIGHT COUNTRY HOUSE supplies this website and the information contained therein as is, and the information is subject to change at any time without notice to you. SOUTHERN LIGHT COUNTRY HOUSE does not warrant that the results obtained from your use of the services will meet your expectations. No warranty of any kind, whether oral or written, can modify the terms of the disclaimer set forth in this document.

18. GOVERNING LAW
This site is controlled and operated from the Republic of South Africa and therefore governed by South African law.

19. RISK AND LIMITATION OF LIABILITY
The user’s use of this website and the information contained therein is entirely at the user’s own risk and the users assume full responsibility and risk of loss resulting from the use thereof. SOUTHERN LIGHT COUNTRY HOUSE, its affiliates, service providers, shareholders, agents, consultants or employees will not be liable for any damages whatsoever, including, without limitation any direct, indirect, special, incidental, consequential or punitive damages, whether in an action arising out of contract, statute, delict or otherwise, relating to the use of, or inability to use, this website or the information contained therein. While all reasonable steps have been take to ensure the accuracy and safety of the SOUTHERN LIGHT COUNTRY HOUSE website, the use of the products or services advertised on this website are used at the user’s own risk. The user accepts full responsibility and risk of any injury, damage, or loss resulting from the use thereof. SOUTHERN LIGHT COUNTRY HOUSE will not be liable for any personal or physical damage or loss, howsoever caused, whether directly or indirectly, resulting from the use of the SOUTHERN LIGHT COUNTRY HOUSE website. SOUTHERN LIGHT COUNTRY HOUSE, its employees, and affiliates or service providers shall not accept liability for any loss, damage or theft of property belonging to, or in the possession of the client or their dependants during any stage of their travels, accommodation or tours. As a SOUTHERN LIGHT COUNTRY HOUSE client, you appreciate, accept and acknowledge the inherent risks of travel, especially adventure travel, and therefore do so at your own risk. SOUTHERN LIGHT COUNTRY HOUSE clients or their dependants shall not hold SOUTHERN LIGHT COUNTRY HOUSE, its employees, and affiliates or service providers, liable in any way whatsoever for injury, illness, or death of a, howsoever caused, including any defaults of any of its service providers in carrying out the travel, accommodation or tour arrangements of the client. SOUTHERN LIGHT COUNTRY HOUSE, its employees, and affiliates or service providers shall in no way be held liable for any losses or additional expenses incurred, or claims based on diminished value, due to any acts of God, alterations to schedules, overbooking, weather, strikes, war, quarantine, epidemics, pilferage, customs or immigration regulations, or any other acts or circumstance out of the control of SOUTHERN LIGHT COUNTRY HOUSE. The client furthermore indemnifies and holds blameless SOUTHERN LIGHT COUNTRY HOUSE, its employees, and affiliates, service providers, from all liability for any and all claims whatsoever and howsoever arising, without limitation from any claim, including any consequential loss claim, arising from any delay, loss or damage to property or illness or death arising from any cause whatsoever related to or occurring during the stay.

19.1. I hereby agree that this is a condition of my occupation of the luxury Suite/s, Room/s at SOUTHERN LIGHT COUNTRY HOUSE 24 Hohenort Avenue, Constantia and that the owner and staff will not be held responsible for the loss or damage to person or property brought by myself onto the premises, whether arising from fire, theft or from any other cause. Whilst every reasonable precaution has been taken to ensure the safety of our guests and their possessions on these premises, the owners and staff of SOUTHERN LIGHT will not be held responsible for any damage or loss brought on by myself or my guests.

I hereby agree that for the duration of my stay that I am personally liable for any damages/breakages to the Suite/s; Room/s and property at Southern Light Country House and that it will be for my account. I hereby also agree to the cancellation police that I can obtain from reception or on www.southern-light.com

That loss or miss placing of the Key/remote controls provided will attract a R1, 000.00 replacement fees.

20. SECURITY
Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorized access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that SOUTHERN LIGHT COUNTRY HOUSE suffers any damage or loss.

21. VARIATION
SOUTHERN LIGHT COUNTRY HOUSE may, in its sole discretion, change this agreement or any part thereof at any time without notice.

22. DISPUTES
In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, such dispute shall be resolved through a mediation and arbitration process agreed to by the parties concerned.

23. COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and SOUTHERN LIGHT COUNTRY HOUSE chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 24 Hohenort Avenue, Constantia, Cape Town, South Africa.

24. INSURANCE
SOUTHERN LIGHT COUNTRY HOUSE will not be liable for lack of travel insurance taken out by the client in terms of national law or international law, or in the case of the client not taking out travel insurance in the case of no legal requirements demanding travel insurance.

25. COMPANY INFORMATION
SOUTHERN LIGHT COUNTRY HOUSE is a close corporation incorporated in the Republic of South Africa, Registration number: 2003/019511/23 SOUTHERN LIGHT COUNTRY HOUSE P.O.Box 12539 Mill Street Cape Town, South Africa 8010

26. SOUTHERN LIGHT COUNTRY HOUSE CONTACT DETAILS
Support: Tel: + 27 21 7944500
Support: Fax: +27 21 7944300
Support: E-mail: info@southern-light.com

Virtual Tour

Have a look at some of our facilities and rooms with this virtual tour.